Personal
information protected
by 128 bit encryption technology.
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Nutrition
For
The Human Machine!™ |
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| “The
doctor of the future will give no medicine, but will interest his
patients
in the care of the
human frame, in
diet, and in the
cause and
prevention
of disease.”
Thomas Edison
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"Arthritis
is a
nutritional
deficiency
disease.
If we all eat the nutrients we need,
we can live out our lives without the
misery of arthritis."
- Dr. Ruth Yale Long
Nutritional
Education Association |
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| Shipping
and Ordering Information
Updated
09-2011 |
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Shipping
& Ohio Sales Tax Information
Orders accepted
in the contiguous 48 United States only.
Sorry, No international orders accepted.
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Table
of Contents: |
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| Post
Office Fees for Insurance |
Methods
of Shipping: Most
orders are shipped Priority Mail by the US Post Office. However,
some orders may be shipped by FedEx Ground depending on the situation.
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| Table
of Contents |
Shipping
Costs:
There are no handling charges, only
shipping based on the actual rate listed by the United States
Post Office according to the weight of your order to your zip
code. This prevents you from overpaying on shipping. See Examples
of Post Office Rates
Please Note: When checking out of the shopping
cart you will see the total of your order but not the shipping
cost as that will be added later after your order has been weighed.
When the order has been processed you will receive a confirmation
e-mail of your receipt the day it is shipped giving you a total
with shipping. Orders usually ship within 1 to 3 business days.
Free Shipping
Orders totaling
$150.00 or more, will receive free shipping.
Products Elegible for Free
Shipping
Products with Free Shipping include 2 or more bottles of Flex
Naturally™, Chicken
Collagen II and the 23
Joint Support Combinations.
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| Table
of Contents |
Ohio
Sales Tax: If you
are ordering from Ohio please include your county when checking
out so we can apply the Ohio
Sales Tax accurately before we e-mail your final confirmation
receipt showing your final total. All other states are exempt
from sales tax. |
| Table
of Contents |
| Insurance:
Orders shipped Priority
will not include insurance. If you wish to add insurance please
enter your request in the drop down box that says, "Please
make a selection from List" in the shopping cart
when checking out. If you do not wish to add insurance select
Ship without insurance and Signature from the
drop-down box. For rates see Post Office Insurance
Rates below.
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| Table
of Contents |
Signature
Request: If you do
not want to leave your package at the door, you can request a
signature. If you wish to add a Signature Request please enter
your request into the drop down box that says, "Please
make a selection from List" in the shopping cart
when checking out. If you do not wish to add a Signature Request
select Ship without insurance and Signature
from the drop-down box. For rates see Post Office
Insurance Rates below. |
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If
you do not have a Post Office box for Priority, a safe
area for a FedEx delivery, or someone home to receive
packages, and you do not want your package left outside,
you can add a Signature Request to FedEx and Signature
Confirmation to Priority.
| FedEx
Signature Request Fees
Updated 2-19-09
These fees are subject to
change by
FedEx and the United States Postal Service |
| $1.75 |
Indirect
- Anyone at the address can sign for the package. |
| $2.75 |
Direct
- requires signature of person listed. |
| $3.75 |
Adult
- Anyone can sign 21 years or older. |
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NOTE:
FedEx Business Ground does not have Indirect
Signature, just Direct or Adult |
Post
Office Signature Confirmation Fee |
| $2.45 |
Anyone
at the address can sign. |
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Please
Note: Once orders
have left our offices Live Well Naturally is not responsible
for packages that are misdirected (unless we make the address
error), damaged, or stolen.
Last Eight Years of Priority Deliveries
In the last 8 years of using Priority
shipping the Post Office has made only one mistake and delivered
to the wrong address. However, the package was returned
by the householder and delivered to the customer. That is
a pretty good track record for accurate and undamaged deliveries. |
Customer's
Responsibility
Table
of Contents
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It is the customer's responsibilty
to provide a secure enviroment for deliveries such as
a Post Office Box for Priority or a safe area free from
theft for FedEx. When your package is delivered, the
Post Office and FedEx record the date and time. If your
package is being delivered to your address and no one
is home to receive it and you do not have Signature
Confirmation with the Post Office, or Signature
Request with FedEx it will be left at your front
door or porch. The date and time of delivery of your
package to your address is recorded as proof that the
Post Office and FedEx have completed their obligation
of delivery. In the event that the package comes up
missing due to theft, or for some other reason, it is
more than likely the Post Office and FedEx will deny
your claim for compensation. If this should occur Live
Well Naturally will not ship a replacement order.
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Making
a Claim on Damaged or Missing Orders |
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| If a package
should arrive with its content's damaged or it fails to
arrive, please contact us so we can file the paperwork to
put in a claim.
(NOTE:
Priority claims without insurance cannot made.)
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| (NOTE:
All FedEx shipments will have the date and time recorded
upon delivery even if the package is left at the address.)
Claims with FedEX can be submitted right away, there is
no waiting period.
Once the claim has been submitted
they will investigate. The time period for this could
range from one week to four, or even more. It is possible
that the FedEx will deny a claim, especially if they have
a record of the date and time your package was left at
your address. This is because FedEx feels that it has
met its obligation and delivered your package to the required
address and is not responsible if someone steals the package
from your address.
Replacement Claims
Replacement claims through FedEx
will not be shipped until their investigation is completed.
If after an investigation your claim is denied, Live Well
Naturally will not ship a replacement order.
Signature Request
If you do not want your package left at the address for
added security you can add Signature Request.
FedEx
Signature Request Fees
Updated 2-19-09
These fees are subject to
change by FedEx. |
| $1.75 |
Indirect
- Anyone at the address can sign for the package. |
| $2.75 |
Direct
- requires signature of person listed. |
| $3.75 |
Adult
- Anyone can sign 21 years or older. |
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NOTE:
FedEx Business Ground does not have Indirect
Signature, just Direct or Adult |
If you are
not home to receive your package a note will be left
at your address telling you that the driver will make
another attempt. If no one is home after the third attempt
a note will be left telling you that your package can
picked up at the FedEx terminal in your area.
Please
Note: Packages arriving damaged usually have
no trouble being approved for replacement. The claims
that get denied are usually the ones are left at the address
when no one is home to receive it. Packages left sitting
out in the open, at a door in a hallway, hidden behind
a bush or chair on ther porch, or in a garage door on
the side of a house are still at high risk for theft,
and as such will have a very high probability of being
denied for compensation when a claim is filed if missing. |
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(NOTE:
All Priority shipments will have the date and time recorded
upon delivery even if the package is left at the address.)
The Post Office has an automatic 3 week waiting period
from the date of shipping before a claim can be filed.
This is done they say to allow any packages that may
have been misplaced or accidentally delivered to the
wrong address time to be located. If the package is
not located at the end of the three week waiting period
a claim can then be submitted.
Once the claim has been submitted they will investigate.
The time period for this could range from one week to
four, or even more. It is possible that the Post Office
will deny a claim, especially if they have a record
of the date and time your package was left at your address.
This is because the Post Office feels that it has met
its obligation and delivered your package to the required
address and is not responsible if someone steals the
package from your address.
Replacement Claims
Replacement claims through the Post Office will not
be shipped until their investigation is completed. If
after an investigation your claim is denied, Live Well
Naturally will not ship a replacement order.
Signature Confirmation
If you do not want your package left at the address
for added security you can add Signature Confirmation.
Post
Office Signature Confirmation Fee
This fee is subject to change
by the Post Office. |
| $2.45 |
Anyone
at the address can sign. |
If you are
not home to receive your package it will not be left
at your address and a note will be left telling you
that it is at the Post Office for you to pick up within
15 days, or it will be shipped back. You can also
call the Post Office and they will make a re-delivery
but you will still have to have someone to sign for
it.
Please Note:
Packages with insurance arriving damaged usually have
no trouble being approved for replacement. The claims
that get denied are usually the ones are left at the
address when no one is home to receive it. Packages
left sitting out in the open, at a door in a hallway,
hidden behind a bush or chair on ther porch, or in
a garage door on the side of a house are still at
high risk for theft, and as such will have a very
high probability of being denied for compensation
when a claim is filed if missing.
Table of Contents
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Delivery
Times
Orders to homes, P.O. Boxes, APO/FPO addresses
are shipped Priority. Orders to businesses are
shipped Priority and FedEx depending on the situation.
Table
of Contents |
Insurance
Option with Priority
If you wish to include insurance with Priority,
see Postal Insurance below. |
| Delivery
Times: |
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| Priority
(Residential, Business, P.O. Boxes,
APO, or FPO) |
Monday
thru Saturday. |
| FedEx
Home Delivery (Residential Delivery) |
Tuesday
thru Saturday |
| FedEx
Ground ( Business Delivery) See
note below. |
Monday thru Friday
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While
orders are ususally processed and shipped in 1 to 2 business days,
please allow 5 to 7 business days to process and ship orders.
If product is out of stock, please allow 2 - 3 weeks.
You will be contacted if the product you ordered is out of stock.
No charges are made to your credit card until your order
is shipped.
Table
of Contents |
Post
Office Fees for Insurance Coverage
Updated May 13, 2011
Does not cover shipping costs.
(These fees are subject to change by the Post Office.)
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| Coverage
Desired |
Fee
in Addition to Postage |
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| $0.01 |
to |
$50.00 |
.............................$1.80 |
| $50.01 |
to |
$100.00 |
.............................$2.30 |
| $100.01 |
to |
$200.00 |
.............................$2.85 |
| $200.01 |
to |
$300.00 |
.............................$4.75 |
| $300.01 |
to |
$5000.00 |
$4.75
plus $1.05 for each $100 or fraction thereof over $300 |
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liability is $5000.00) |
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Security
and Privacy Policy
Effective:
December 1, 2001
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Table of Contents: |
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| Our
Commitment To Data Security |
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| Our
Commitment To Privacy |
| The
Information We Collect |
| Our
Commitment To Children's Privacy |
| How
We Use Information |
| How
To Correct Your Information |
| How
To Contact Us |
| Phone
Orders |
SSL
SECURE PAYMENT
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Our
Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and
ensure the correct use of information, we have put in place
appropriate physical, electronic, and managerial procedures
to safeguard and secure the information we collect online.
Table of Contents |
Our
Commitment To Privacy
Your privacy is important to us. To better protect your privacy
we provide this notice explaining our online information practices
and the choices you can make about the way your information is
collected and used. To make this notice easy to find, we make
it available on our homepage and every other page of the web site
on the naviagtion bar located to the left of your screen.
Table of
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The
Information We Collect
This notice applies to all information collected
or submitted on the Live Well Naturally website. On some pages,
you can order products, make requests, and sign up to recieve
a free Newsletter. The types of personal information collected
at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
When ordering you can submit information about other people when
you wish to have the order shipped to them. In this case you will
need to submit the recipient's address. In this circumstance,
the types of personal information collected are:
Name
Address
Phone Number
Table of
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Our Commitment
To Children's Privacy
Protecting the privacy
of the very young is especially important. For that reason, we
never collect or maintain information at our website from those
we actually know are under 13, and no part of our website is structured
to attract anyone under 13.
Table of
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The
Way We Use Information
We use the information you provide
about yourself when placing an order only to complete that order,
ship the the product and to confirm delivery. We do not share
this information with outside parties except to the extent necessary
to complete that order.
We use return email addresses to
answer the email we receive. Such addresses are not used for any
other purpose and are not shared with outside parties.
Finally, all personal information
is kept strictly confidential. At no time is your personally
identifiable information shared
with anyone other than what is necessary to process and ship your
order. After your order has been placed all information is deleted
from the secured server for maximum security. When your invoice
is made and sent with your order no credit card information is
included to avoid anyone from viewing it, either deliberately,
or by accident.
Table of
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How
You Can Correct Your Information
You can correct factual errors in your personally identifiable
information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable
steps to verify your identity before making corrections.
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How
To Contact Us
Should you have other questions or concerns about these
privacy policies, please call us 614-457-1374
or send us an email by going to our Contact
Us page.
Phone
Orders
if you wish to place
an order by phone instead of using the secure shopping cart, please
call 614-457-1374.
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Credit
Cards Accepted:
Visa,
Master Card, American
Express, and
Discover |
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For security,
Billing Address must match
credit card address or order will not be shipped. |
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Money Orders, Cashier's Checks, and Checks will not
be accepted |
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Prices
Subject to Change
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While
we try to keep from raising prices there are things beyond our
control that will cause periodic increases. Two of them are increased
costs from manufacturers and raw materials.
A third area is the rising costs of operating a business. As everyone
knows whether you own a business or not, it's a fact of life that
prices on products we purchase and services we use eventually
increase.
Due to the periodic increases
in prices from manufacturers there may be a situation where you
enter into the shopping cart an item that is out of stock at a
certain price, but is now higher when we go to order more product
to restock. If at all possible we will try to honor the original
price, but if there is a substantial increase we will have to
inform you of the new price. From there you can let us know if
you still wish to have your order processed and shipped. We try
to watch prices very closely to update them before people order
to avoid this scenario, but it can happen, although rarely.
We will never raise prices arbitrarily,
but if there is a price increase from time to time please understand
it is only due to increased costs on our end due to the reasons
listed above.
Thank you for your patience and
understanding.
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30
Day Refund or Exchange Policy
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| Table
of Contents: |
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| Directions
for Refund & Exchange |
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| Wrong
Product Received |
| Shortages |
| Damages |
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| Returns
& Refunds:
Any unopened item may be returned
(less shipping and handling charges) within 30 days from date
of invoice. Unopened returned items for refund will be subject
to a 10% restocking fee. See Directions
for Refund & Exchange
Table of
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Merchandise
Credit:
Any unopened item may be returned for merchandise credit. The
full amount of the original purchase price of the product (less
shipping and handling charges) can be applied towards other merchandise.
All available credit must be used. Any credit left over will be
applied towards future orders.
Table of
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Directions
for Refund & Exchange
If
you have a product that you would like to return or exchange,
simply email us from the Contact
Us page with your Name, Shopper ID# number, date of purchase,
product# and name of product, and your request will be handled
promptly. Or you can call 614-457-1374. Please do not return any
product until you have been contacted with return instructions.
Item(s) should be returned in the original package with the original
receipt and a short explanation with the reason for the return.
Also, please make note of a phone
number or email address at which you can easily be contacted in
case we require more information.
Once your return has been received,
we will contact you by email when we have received your package.
If the credit of your unopened returned item(s) are being used
to apply towards other product(s), please note that shipping charges
are applied to ship the other product(s) back to you.
Table of
Contents
Cancellation
of Orders:
After an order has been placed, and you wish to cancel
it, you must contact us before it has been processed and shipped.
Failure to contact us promptly will result in a 10% cancellation
fee. This is done to cover shipping and handling costs and credit
card fees.
Please be aware that most orders are processed and shipped
the same day.
Table of
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mistakes do happen. So if we send you the wrong product(s), please
do not open the product(s), contact us and we will correct the
error. You will not pay for shipping charges twice if it is our
mistake.
Also, please contact us right away using the same guidelines listed
under Returns and Refunds. Do not send the product
back without informing us first. If the above procedures are not
followed we will not accept
payment for any shipping charges incurred on your behalf.
Your satisfaction with our service is very important to us and
we will do everything possible to rectify any errors.
Table of
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shortages must be reported to Live Well Naturally within 48 hours
of receipt of shipment. Report damages to us by emailing at
us from the Contact
Us page, or call 614-457-1374.
You will be then given instructions on how to proceed.
Table of
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| Damages must be
reported within 24 hours. Report damages to us by emailing us
from the Contact
Us page, or call 614-457-1374.
You will be then given instructions on how to proceed.
Please do not ship any damaged orders back to us without first
contacting us. If this procedure is not followed we will not accept
payment for any shipping charges incurred on your behalf.
Thank you for your cooperation!
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