| Returns
& Refunds:
Any unopened item may be returned
(less shipping and handling charges) within 30 days from date
of invoice. Unopened returned items for refund will be subject
to a 10% restocking fee. See Directions
for Refund & Exchange
Merchandise Credit:
Any unopened item may be returned for merchandise credit. The
full amount of the original purchase price of the product (less
shipping and handling charges) can be applied towards other merchandise.
All available credit must be used. Any credit left over will be
applied towards future orders.
Directions
for Refund & Exchange
If
you have a product that you would like to return or exchange,
simply email us from the Customer
Feed Back page with your Name, Shopper ID# number, date
of purchase, product# and name of product, and your request will
be handled promptly. Or you can call 614-457-1374. Please do not
return any product until you have been contacted with return instructions.
Item(s) should be returned in the original package with the original
receipt and a short explanation with the reason for the return.
Also, please make note of a phone
number or email address at which you can easily be contacted in
case we require more information.
Once your return has been received,
we will contact you by email when we have received your package.
Cancellation
of Orders:
After an order has been placed, and you wish to cancel
it, you must contact us before it has been processed and shipped.
Failure to contact us promptly will result in a 10% cancellation
fee. This is done to cover shipping and handling costs and credit
card fees.
Please be aware that most orders are processed and shipped
the same day.
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